Draycott Nursing changed its IT providers due to the company growing and losing the “personal” touch with its clients, not to mention the increase in cost. When researching for a new provider I invited 4 different companies in to discuss our IT needs and H2O was by far the provider of choice.
Not only did Draycott Nursing feel that you were genuinely interested in how you could support us, you went above and beyond by offering us advice and guidance on our current IT system and even supported us on what to ask the other persons tendering for the contract.
Your team are always very professional, friendly and quick to respond to any queries or issues Draycott Nursing might be experiencing. They always try and explain things in laymen terms and will do further research to support the office team on IT queries that might not actually fully be an IT support remit.
I would like to take this opportunity to thank you and your team for the professional and high service we receive on a daily basis and I would not hesitate in recommending H2O to anyone who are considering using your services.
Thanks to H2o Networks that arranged a 100K grant for all our care homes to have electronic medical records. The best part is that the carers have time to spend with residents.
We outsourced our IT support to H2O Networks in 2015 and since then our business has grown significantly. H2O has been with us throughout this journey taking ownership and responsibility for all our ICT throughout the Company.
Like most sectors, the important thing for care Homes is that our IT simply works without fuss or intervention by the end user. I have been surprised at the close support that we have been afforded by H2O throughout ours and their growth. I would have no hesitation in recommending H2O.
I am sorry that its taken me this long to get back to you, I have a list so long of jobs to do you would not believe. I wanted to thank you for the work you did for me when I could not open the documents I had been working on for over a month. I am so sorry that I went home and left you to it, at that point I was having a meltdown as the documents are critical for CQC.
To be honest I did not know what you were talking about, I am hopeless with technology. You will never know how much stress, working hours you saved me and for that I am very grateful. I did tell Jacob how wonderful you are but in case he did not pass it on to you Thank you.
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